FREQUENTLY ASKED QUESTIONS

1. Where do you ship?

We currently only ship within the United States. International shipping is not available at this time.

2. How long does shipping take?
   Processing time: 1–3 business days
   Standard delivery: 3–7 business days after shipment
   Expedited delivery: 2–4 business days after shipment

Delivery times may vary depending on the carrier and location.

3. Which shipping carriers do you use?

We use trusted U.S. carriers, including:

USPS
UPS
FedEx

Carrier selection depends on your location and shipping method.

4. Can I change or cancel my order?

Orders can only be changed or canceled before they are processed or shipped.
Once an order has been shipped, it cannot be modified or canceled.

Please contact us immediately if you need assistance.

5. Do you accept returns or refunds?

All items are final sale.

We do not accept returns or refunds except in cases where:

The item is defective
The wrong item was sent
The item was damaged during shipping

6. What should I do if I receive a defective or wrong item?

Please contact us within 7 days of delivery and provide:

Your order number
Photos or videos showing the issue

We will review your case and offer a replacement or appropriate solution.

7. How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number.
You can track your package directly on the carrier’s website (USPS, UPS, or FedEx).

8. What payment methods do you accept?

We accept major payment methods such as:

Credit/Debit Cards
Other secure payment options shown at checkout

9. How can I contact customer support?

Email: edward@skizler.shop
/ support@skizler.shop
Phone: (747) 316-8822
Address: 18823 CELTIC ST, PORTER RANCH, CA 91326